RESUME
CORPORATE EMPLOYMENT
May 2022 - June 2023
INTELYCARE, Quincy, MA – (Hybrid)
(A VC backed, healthcare workforce management platform that utilizes an AI-based float pool management and per-diem matching technology that enables healthcare facilities to staff with confidence. www.intelycare.com.)
Vice President, Talent
Partner with executives and department heads to provide insight, guidance and feedback on strategic initiatives including employee engagement, retention, performance planning and evaluation, employee relations, career development, talent analytics and KPIs, succession planning and organizational structuring.
Analyze people data and trends to design and execute strategies for how we staff, onboard, develop, retain, and organize work employee development opportunities.
Lead the Talent Acquisition, Talent Operations, Compensation & Benefits, and Learning & Development functions to best deliver on the identification of top talent, career mobility process and positive employee experiences.
Develop best practice human resource policies, approaches and systems which help attract, retain, and develop high caliber employees, support business priorities, and promote competitive advantage.
Leadership of a team of 19 Talent professionals - 4 direct and 15 indirect reports,
Manage the full corporate talent management budget, forecast and financial alignment, vendor partnerships, employer branding, social media strategies, succession planning and training programs.
Accomplishments & Process Improvements:
Cost savings $5 million agency spend line to $0 within 6 months.
Improve hiring manager satisfaction in the following areas: quality of candidates, communication flow, TA partner effectiveness as measured quarterly by Hiring Manager Satisfaction Survey.
Increase brand investments by launching LinkedIn branding pages as well as established partnerships/presence on BuiltIn for advanced technical hiring exposure.
Design and launch Predictive Index managerial and leadership training initiatives to increase effectiveness and success of leaders.
July 2019-May 2022
ACCESS, Woburn, MA – (Remote)
(A Berkshire Partner & GI Portfolio Company: The #2 global provider of records and information management services, with over 2,400 team members serving 33,000 clients and nearly $500M revenue across the US, Canada, and Latin America www.accesscorp.com)
Vice President, Talent Acquisition & Training
Key advisor to the executive leadership team for all Talent Acquisition, Training Development & Learning.
Responsibilities include innovative Talent Acquisition & Management strategies, program design, talent systems, KPI metrics, continuous improvement, contingent labor and people management
Additional oversight include 8 direct reports, $10 million + annual budget, vendor partnerships, employer branding, social media strategies, succession planning and training programs.
Managed all Talent DE&I recruiting efforts, affinity groups, Covid-19 staffing response, compliance requirements, sourcing strategies and onboarding efforts
Accomplishments & Process Improvements:
Lead Access global UKG ATS Implementation
Built the Access Covid-19 staffing response, video interviewing redesign, safety and hiring campaign
Developed DE&I Talent Programs including Women, African American/Blacks, Veteran and TalVista Inclusivity software implantation
Expanded Manpower Contingent Labor MSP partnership to include all of North American
Oversight of all career development and training programs: Emerging Leaders, Operations Supervisor Certifications, New Hire Orientation, TAPs, Korn Ferry DE&I Executive and Leadership Education Training
August 2013-July 2017
HIREVUE, South Jordan, UT / Boston, MA
(Venture Capital backed, digital transformation & talent interaction SaaS platform, www.hirevue.com)
Vice President, Customer Success | Digital Talent Strategist
Responsible for strategic operations, user adoption, customer engagement, client retention, contract renewals, growth and expansion for HireVue’s top 200 customers representing 85% of the company’s total revenue.
Worked with senior executives on CS operation efficiencies, KPI’s, CS solution design, and process improvements.
Lead a staff of 14 Customer Success professionals supporting a $20.5M portfolio across Hi-Tech, Financial Services, Retail, Professional Services, Entertainment and Healthcare industries.
Partnered with Sales, Product Management, IT, Engineering, and Customer Support groups to drive vital product enhancements and customer engagement solutions.
Accomplishments & Process Improvements:
Creation of the Customer Success Inside and Field based models aligning portfolios by vertical and geography.
200% YoY product adoption growth and 172% increase in YoY multi-year renewals.
Delivered key SaaS KPIs that include: 135% Gross ARR, 95% Net ARR and NPS of 45.
Built an Early Adoption Risk Management & Review Program
Developed the Customer Success Strategic Renewal Enablement Training Program
Redesigned and automated the Customer Success annual compensation, MBO and incentive plans
Promotions include: Customer Success Manager, Director of Enterprise CS, Director of Strategic CS, VP CS
October 2009 – August 2013
THE BOSTON BEER COMPANY(Samuel Adams), Boston, MA
(NYSE {SAM} $1 billion, Consumer Goods & Manufacturing company, www.bostonbeer.com)
Talent Acquisition & Management Leader
Directed and lead all strategic recruiting related activities across the BBC organization and its portfolio company Alchemy & Science.
Managed the planning, forecasting and execution process of the $1m recruiting budget.
Responsible for managing, training and professional development of (7) direct reports.
Implemented cost effective sourcing strategies to identify high quality talent in response to staffing needs at all levels and disciplines. Sourcing methods included but were not limited to retain and contingency search management, media and advertising.
Consulted with VP’s and Senior Leadership on strategic people development opportunities; worked with them to forecast and manage the succession planning process for the organization.
Manage and drove work force planning activities, create recruiting action plans against future openings.
Created and facilitated training classes on interviewing skills and Predictive Index Analysis.
Accomplishments & Process Improvements:
Made strategic investments integrating operating systems into the Taleo ATS system resulting in recruiter and process improvements.
Implemented a digital interview plate form (HireVue) reducing search cycle time and cost per hire while streamlining the evaluation process and increased quality applicant flow.
Implemented a recruiting ‘Work Force Planning’ model to proactively forecast & plan against future openings.
November 2006 – October 2009
BAIN & COMPANY, Boston, MA
(A privately held $2 billion, international management strategy consulting firm, www.bain.com)
Recruiting Manager, North American G&A
Managed the administrative recruiting and hiring process for Bain & Company’s (9) North American offices (Global Service departments include - IT, Marketing, Accounting, Finance, Investments, Human Resources, Knowledge Management, Market Research, Library Sciences and Administrative Services).
Responsibilities included: employee relations, professional development and strategic partnerships for internal candidates and managers. Retain & Contingency Search management, presentation, collaboration, negotiations and results delivery.
Accomplishments & Process Improvements:
Implemented Bain’s Job Bank - job population (position leveling, geography & industries) focusing on Fortune 100-500 and private equity hiring companies. Served as point of contact for internal communication to Partners & Managers regarding utilization of the Job Bank as a value addition for alumni, clients and target clients.
March 1999 – October 2006
WINTER, WYMAN & COMPANY, Waltham, MA
(A privately held New England based contingency placement firm, www.winterwyman.com)
Headhunter – Accounting & Finance
Consulted on a daily basis with Senior Management i.e. CFOs, Vice Presidents, Controllers, Human Resources Managers from Fortune 500 companies to start-ups regarding potential hires as well as overall hiring strategies.
Developed recruitment strategies to ensure top caliber talent i.e. networking, “cold-calling”, direct marketing, candidate/client referrals, leads, and the Internet.
Promotions include: Consultant, Sr. Consultant, Principal
ENTREPRENEURAL EXPERIENCE
July 2017 – Present
BLACKDIAMOND HR CONSULTING Pembroke MA,
(A privately held portfolio company of Black Diamond LPM, LLC. Black Diamond HR Consulting (BDHRC) focuses on Corporate & Individual Human Capital Services, www.blackdiamondhrconsulting.com)
Human Capital Consultant & Managing Partner
Core focus on serving c-level executives, board members, organizational leaders and professional individuals.
Corporate client focused on enterprise and mid-markets domestically and internationally
Key service offerings include, Talent Development, Career Development, Coaching, Consulting Engagements, Events & Speaking Engagements
Responsible for all organizational operations, marketing and sales
Key Corporate Partnerships & Events
Partnerships include: The Predictive Index, boutique, contingent and executive search firms, regional and national HR organizations
‘The Fulfillment Factor’, ‘The Entrepreneur Within’
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“Do What You Love, Love What You Do”